Dear
Mr. & Mrs. Wild
We
would like to thank you for your letter that you’ve sent to us yesterday.
It
is our wish and hope that all our clients enjoy their holidays entirely and can
actually meet their satisfaction is also one of our goals. We were very sorry
to hear your dissatisfaction of your recent holiday.
It
is sometimes difficult for us to keep up to date with all of the hotels
reductions in facilities. In terms of that, we strongly welcome feedback from
our clients to keep us accurately informed. Your comments of dissatisfaction
have been noted with extreme concern and are now being followed up by our
Manager. We make sure the hotel itself know your dissatisfaction to keep them
informed from what was happening.
Despite
your dissatisfaction experience, I hope you will allow us to assist you with
your travel arrangements again because we are willing to restore your faith in
our services and we will make sure not to make you disappointed.
In
view of the problems you incurred on this occasion, as a gesture of goodwill,
we enclosed a 10% discount voucher, which can be used for your next holiday
booking.
Thank
you for your time to write to us. We would be glad to welcoming you back again
soon.
Yours
sincerely
FULL
DESIRE HOLIDAYS
Cattleya
Clara
Customer
Services Manager
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